Returns
Return Policy
Every watch WristActivity sells is a single physical object, described and photographed individually. Returns are accepted only where a watch is materially not as described.
Updated September 17, 2026 · Version 2026-09-17
Eligibility
You must notify WristActivity within 7 calendar days of confirmed delivery. Returns are not accepted for buyer's remorse, a change of preference, or sizing preference.
Reasonable inspection is welcome. The watch may not be worn or used.
Condition of returned merchandise
Returned merchandise must:
- be the same watch shipped by WristActivity
- remain in the same condition
- include all originally supplied accessories, boxes, papers, links, straps and materials
- retain any WristActivity security seal or tag, if one was provided
- not have been polished, repaired, engraved, altered, serviced or otherwise modified after delivery
What “materially not as described” may include
Minor cosmetic characteristics that were disclosed, or clearly visible in the listing photography, are not considered materially not as described.
- wrong reference or configuration
- a material undisclosed defect
- materially incorrect accessories
- an incorrect watch supplied
- authenticity or originality condition materially inconsistent with the listing
Return authorization
You must obtain return authorization from WristActivity before shipping anything back. Unauthorized returns may be refused.
Return inspection
WristActivity may inspect the return and compare:
- serial and reference
- condition
- accessories
- security tag
- bracelet links
- listing photography
- outbound inspection photography
Refunds
Approved refunds are issued to the original payment method after inspection, and are generally processed within 7 business days of that inspection.
Shipping charges are generally nonrefundable, except where WristActivity determines the watch was materially not as described, incorrect, or arrived damaged due to a WristActivity-responsible issue.
Order cancellation by WristActivity
WristActivity may cancel an order before fulfilment because of:
- payment or fraud concerns
- an inventory discrepancy
- a pricing error
- an authentication issue
- an inability to fulfil the order
- suspicious activity
Where payment has already been captured, refund handling is governed by the payment system used for your order.